Frequently Asked Questions

Yes it's possible. You can write your instructions in "Service Request (optional)" in the Address section in the booking page before the payment.

Left over food will be given back to the customers. Left over food can also be donated.

While we try our best to make sure that food matches the description or picture, please note that these are for illustration purpose only and actual presentation may vary at the time of delivery based on chef, kitchen and availability.

We use melamine plates and disposable spoons and forks.

This depends on the number of guests. We provide a minimum of two staff members per event, which is generally sufficient for gatherings of up to 25 guests. Please note that our staff will not handle table service, housekeeping, or cleaning.

Yes, of course. You can add and remove items from your cart and order once you are fully satisfied. OHIEO portal is specially designed to bring the simplicity and choice to the customers in the catering process.

Every customer is important to us and we do take later orders, very close to the event date. Our aim is to make sure selected event date and time are available for every customer. However it will help us immensely in planning your event better, if customers place an order, at least 7 days in advance. If your selected date is not available on our website, we request you to immediately contact our team and we will try our best to accommodate.

We accept all kind of payments methods, which includes, credit card, debit card, UPI, net banking and wallets.

<p>Cancellation &amp; Refund Request: Contact our team to cancel your order and request a refund.<br />Cancellation Up to 3 Days in Advance:&nbsp; Refunds are accepted, but a 3% payment handling fee will apply.<br />Cancellation Up to 24 Hours Before Delivery:&nbsp; 50% of the food cost will be deducted, along with payment gateway charges.<br />No Refunds Within 24 Hours of Delivery:&nbsp; Orders canceled within 24 hours of the delivery time are non-refundable.<br />- **Contact Us:** For assistance, email support@ohieo.com.</p>

Once your order is placed, payment receipt is sent to your email address along with a downloadable copy. Customers can also view payment and order details in their account.

Catering service includes complete buffet setup, table with frill, Plates, Cups, Spoons, serving bowls, serving spoons and water.

Minimum 30 minutes are required to setup the buffet Food will be delivered 30 minutes before the event starts. We request our customers to show the event location to the delivery staff and allow their entry on time.

Live cooking enhances catering with a special culinary experience. Selected dishes are prepared live at the event location. Please note, live cooking is available on meeting the minimum order value, which will be specified in the menu section, while ordering.

We carry our own gas cylinder, stove, tables, utensils. etc. If cooking is not allowed at the premise then we make everything at our kitchen and arrange the food in food warmers. Please note live cooking is available based on minimum order value, which will be clearly stated while ordering in the menu section.

We are sorry at this time, Due to the high volume of orders we handle daily, we are currently unable to offer tasting services. However, we will soon be launching a customer lounge where you can enjoy tastings. Stay tuned for updates!

No. We don't provide event decoration services.

We carry heavy duty large garbage bags for the collection of waste. We will clean the cooking area and any spillage etc. done by us during cooking. We will not be cleaning the eating area or collect leftovers by the guests. Collected garbage will not be carried back.

Yes, we do accept delivery-only orders. The food will be delivered in containers, so you'll need to transfer it to your own serving dishes. If you need only delivery, please make sure not to select the catering option when ordering, to avoid any catering charges.

We are usually able to accommodate changes made at least four days before your event. Let us know when placing your order itself if you anticipate making any adjustments. Please note that we consider all orders final three days before the scheduled event date and we are not able to make any changes after this time.  Write to us on support@ohieo.com

You can use coupon available in our website and avail discounts. Please make sure, applied coupon meets the order eligibility requirements mentioned on the coupon. In one order only one coupon can be selected. Minimum order amount, mentioned in the coupon is the food amount and doesn't include other charges.

Yes, all of our coupons have an expiration date, which is listed on the coupon. Coupons are also seasonal and sometimes they can be removed or replaced with new coupons even before expiration date.

We always try our best to provide discounts to our customers. Currently applying coupon provision is not available after order is already placed, also coupons also changes over time. In case you missed to apply applicable coupon, you can still let our team know.

We have kept our food prices quite economical for the quality of services we provide. We cannot afford to skip delivery expenses, this is the reason we charge a small amount for delivery separately.

We make every effort to keep the prices updated and accurate. Prices listed on the website are subject to changes any time as per demand and supply.

Our trained and professional have dress code. In every event our staff are well dressed and uniformed.

We offer a bountiful buffet style service which treats your guests to an abundance of food and options!

Your food is prepared in well equipped hygienic kitchens and safely transported to your location, while maintaining a safe food holding temperature.

Food is best consumed within the 2-3 hours timeframe from the delivery time. Once the food is cooked at our central kitchen, we also need to allocate at least 1.5 hours for the food packing and delivery, which includes any unforeseen circumstances during the delivery process. Hence, it is advisable to consume the food within 2-3 hours upon arrival.

All food prices quoted are subject to catering, delivery and payment gateway charges as applicable. Once order is placed, there won't be any other charges.

If it's specific to catering menu items( Ex: no garlic, less spicy etc.), please add your special instructions while placing your order. You can write them in "Service Request (optional)" in the Address section in the booking page before the payment. For any other requests, please contact us on support@ohieo.com.

Sorry!! We don't support direct customer pickup option at this time.

Delivery charges are decided based for number of guests and the order size. When you add items in cart and create a menu, delivery charges will be shown in the menu.

Yes. You can easily increase the quantity by re-ordering the same menu again for more guests. Reorder option will be visible in your account, after order is placed. Please go to order > re-order.

You can earn at least 100 rupees, and up-to 1000 rupees as rewards on every order. Rewards will be added in the wallet. Wallet discount will get automatically applied in the next order.

We have instructed kitchens to strictly follow existing food safety standards and covid-19 specific guidance from the govt. of India .

<p>Placing an order is simple! Follow these steps:</p> <p>1. Browse the Menu: Visit our Menu page and add the items you wish to order to your cart.<br />2. Enter Delivery Details:&nbsp; Choose or enter your delivery address.<br />3. Specify Date and Time: Indicate the date and time you need your food delivered.<br />4. Apply Discounts:&nbsp; Enter any applicable discount coupons based on your order total.<br />5. Checkout:&nbsp; Proceed to checkout, provide your payment information, and submit your order.</p> <p>Once you've completed these steps, relax&mdash;our team will ensure your food arrives on time, with high quality, delightful taste, and attractive presentation.</p>

When you place an order, your default wallet debit will happen in the total menu food amount, unless it's a product only order. If your ordering both product and menu, wallet debited amount will reflect in menu total.

No, we follow standard cooking process, under the guidance of our senior chef instructions. You will get the medium spicy food according to recipe.

Yes, we do and cater food. if customer request to not add onion and garlic.

Number of Quantity is calculated as number of persons. You will get free food extra minimum 5% to 10% on the top of ordered food. I.e your order is for 25 people means the food will get & manage upto 30 people & and it will not exceed more than 10%. We request our customer to cross check the guest count and number strength before placing ordering.

There is no consumption calulation for kids. Kids age upto for 2 to 10 years is calculated as 1 adult. The choice is left our customers.

We ensured all the non-veg items are listed is halal based.